Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via Contact (below).

How can we help?

FAQ

About us

Who are we?

We are a global online retailer for E&C with a very close partnership, headquartered in Hong Kong.

Do we have offline stores?

Unfortunately, we currently do not have offline stores. However, we have plans to open offline stores in South Korea to meet the needs of consumers who want to experience our products.

About products

Can accessories be purchased separately?

We are in discussions with E&C regarding future plans to sell accessories separately. The Airlease Airsoft Shop will feature E&C's airsoft accessories in the future.

How can I purchase the out of stock E&C products?

For products that are currently out of stock, please place a pre-order. Normally, we will take about one month to fulfill pre-orders and dispatch the products.

About korean customers

To comply with South Korean airsoft regulations, we offer the option of delivering orders in two separate packages and providing the service of attaching an orange tip on the muzzle to our Korean customers

Can the order be delivered in two packages?

We can send airsoft items to Korean customers in two separate packages, one for the upper and one for the lower part of the airsoft gun. The delivery of the two packages will be spaced apart by one week or more, and we will dispatch the second package when the first one arrives to avoid any customs suspicion. This arrangement is made to comply with Korean regulations. Simply choose the EMS (1 week, Separately Delivered) shipping method when entering your shipping address, and we will ensure that it is processed accordingly.

What will each package contain?

The two packages will be delivered as follows:

Package 1: upper receiver, barrel, magazine, orange tip.

Package 2: lower receiver, gearbox, stock, grip.

If you have specific delivery requirements, please inform us in the order details.

Can the orange tip be added to the airsoft gun?

To comply with South Korean laws, we will include a removable orange tip on the airsoft gun by default. If you do not require the orange tip, please inform us in the order details.

Is the product available in a non-engraved version or an engraved version?

For the Korean market, our default offering is the engraved version of the product. If you prefer an unengraved version, please inform us in the order details. Due to legal considerations and risk mitigation, only unengraved version photos are displayed on the website.

Get in touch

Have questions about your order, or a general enquiry?